It’s frustrating when your payments don’t go through as expected. There are a few things that may be preventing your payment from successfully going through. Here are some of the most common errors:
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Insufficient funds are the most common reason for payments declining. If you receive this error, double-check the bank account linked to your card to ensure that there are enough funds to make the payment.

Expired cards are another common reason that a payment may fail. If your card expires within the next 2 months, we are unable to accept this for a new order, as it may expire within the 6 weeks that the order's instalments are due.

“Do not honour” is an error code that is given to us by your bank. Unfortunately, we are unable to troubleshoot this from our end, so you will need to get in touch with your bank directly to investigate this further.

If you are still having trouble with your payments, message us and one of our friendly team members can assist you.