Using the Add-ons page on the organiser dash, you can:
Add merchandise to the booking flow of your events
Manage fulfilment
Manage Shopify integrations
Set, manage and increase/decrease inventory of merch
Add multiple variants of products (e.g. colour & size)
Add pricing at variant level
Set mandatory purchases (if a tee has to be bought to complete checkout)
Glossary:
Product: The overall product, for example a hoodie, iTab or T-shirt
Category: Clothing / Medal / Photo / Service etc
Detail: Size / Colour / Fit etc
Option: Small / Medium / Large
Variant: The combination of Detail and Option together is a variant eg: “Red, X Small”
Add-ons on Let's Do This are set up at Organisation level. This is so you can easily add the same product to multiple events across your portfolio.
How do I create an Add-on?
1. Log into your dash and click on the Add-ons button in the left-hand menu:
2. You have a Sales and a Products dash. The sales table shows you everything that's been purchased by your participants. While the Products page allows you to create and edit your products.
3. Visit the products page and click 'Create product', this will open up a modal.
4. This modal allows you to add photos, a description, price etc to your product.
5. Select the category and detail: Category helps us define tax, and sort your items in our database. The Detail (size) and the Options (S,M,L) are what the variants will be made up of. We've suggested ones like Size or Fit that are commonly used, but you can also create your own.
6. Add a custom variant: If you click the button 'Create custom' in the Detail section, you can create more options for the type of product you're creating. Adding a new variant will create a dropdown in the Add-on on the booking form called 'Sleeve Length' that the participant will need to choose from. You can see an example of this further down in 'How it works for participants'.
7. Purchase limits: Use this feature if the add-on is mandatory and the participant can't checkout without it. You can also use it if you only want participants to be able to select one T-shirt per person per booking.
8. Once you've completed this page, click on Manage variants.
9. Here you can change the price if certain variants are more expensive than others. For instance if you have Camping, and the variant options are Premium, Standard and Basic. You can also set your inventory here, if you leave it blank it will be 'Unlimited'.
10. Now to choose which events, races and tickets this product will appear on. This screen lets you easily exclude certain tickets. If you want it to be sold for all your events, just tick the 'All Events' checkbox.
11. Click Save, and your new product will now be on sale!
12. Where merchandise add-ons can appear
You now have more flexibility over where your merchandise appears in the participant journey.
When setting up an add-on you can choose whether it’s shown:
Within the Booking Form: participants will see the merchandise options as they complete their booking details, just like any other booking form field.
On the Add-Ons Step: participants will see the merchandise after choosing their ticket, during the add-ons step of checkout.
This helps you control when participants see merchandise, whether upfront with core booking questions or later alongside other add-ons.
You can make edits to the product at any time on the Product page using the 3 dot menu and clicking 'Edit'. You can also keep tabs on how things are selling on the Sales page.
How it works for participants
In the booking flow participants will see your product, photos, description, price and be able to select each variant you've created. If you've set pricing at variant level, the price will update as the participant makes their choices.
When they add the product to their order, it will automatically update the basket. Once they've paid, you'll see the order appear in the Sales section of your Add-ons dash.
They’ll see the options you’ve selected in the place you choose (booking form and/or add-ons step).
If they’ve already bought add-ons (e.g., a T-shirt), participants can now edit their existing add-ons, for example, change the T-shirt size, directly from their booking management screens.
Merchandise availability will respect any capacity limits or inventory you’ve set on those items, so if stock runs out or capacities are reached, participants won’t be able to select sold-out variants.
Get in touch with your Account Manager if you have any questions about setting up Add-ons