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Custom domains & Transactional Emails
Custom domains & Transactional Emails

How to use your custom domain through Transactional emails

Rob Fearn avatar
Written by Rob Fearn
Updated over 8 months ago

When using the Transactional Email tool, the email will be sent from an email address assigned to your account with the domain ldtorganizers.com e.g. organisername-48583@ldtorganizers.com

If you wish to use your own domain name, you will need to follow the steps below.

1. Contact your Partner Success Manager

Please contact your Partner Success Manager, informing them that you would like to implement a custom domain for your email sending.

Only proceed to step 2, once you have heard from your Partner Success Manager.


2. Login to your domain registrar

If you don't know who your domain registrar is, we recommend asking whomever setup your website or email to follow the next steps on your behalf.

3. Add the DNS records sent by your Partner Success Manager

You should have received some DNS records and instructions sent by your Partner Success Manager.

4. Let your Partner Success Manager know you have implemented the DNS records.

Once you have done this, please contact your Partner Success Manager, informing them that you have implemented the DNS records.

5. We will confirm when your domain has been added to your account

When we confirm this, you will be able to use the domain using the dropdown in the email marketing or transactional email tool.

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