You may also be interested in the following articles:

Both a traditional and a pulse survey get a comprehensive report of the results. When sending out a survey in the organisation, various scores appear at team or theme level. These scores form the basis to then gain insight as an organisation into the themes where possible improvements can be made to increase employee satisfaction or employee engagement within the organisation.

The survey themes form the basis for the reporting. To see average scores per theme reflected in the reporting, it is important to select the right question types.

Note: Only the traffic light, star and smiley questions weigh in the reporting. In the report, we show an average score per theme. Within a theme, stoplight, star and smiley questions can be added. You can see below exactly how the questions weigh in the results:

In doing so, we use the following breakdown:

🔴 = 0%, 🟠 = 50% and 🟢 = 100%.

Depending on the number of stars you use in the question, it is distributed proportionally. For example:

⭐️⭐️⭐️⭐️⭐️ --> With 5 stars, each star equals 20%.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ --> With 10 stars, each star equals 10%.

In doing so, we use the following breakdown:

😩 = 20%, 😟 = 40%, 😐 = 60%, 😊 = 80%, 😄 = 100%.

Each survey is anonymous by default, unless Admin has specified otherwise when creating the survey. When anonymity is on, Admin also determines how many answers must be given before the average scores on the themes become visible in the reporting. If the reporting threshold is not met, you will also see this in the report when you hover over the results with your cursor:

When you turn off anonymity, you as Admin will see a list of all participants. From that list, you can see who has already completed the survey and who has not yet. Admin cannot see per employee which answers have been given. However, if you have only one person in, say, team HR, and anonymity is off, you will be able to see the results of team HR, and in this case, you will be able to find out the answers of a specific employee.

Note: When anonymity is on, you will see the textual comment but you will not see who wrote it. If anonymity is off, you will see the employee's name here in addition to the comment (see screenshot below).

When you start looking at the scores of a traditional survey, you immediately see all the themes that were added to the template used for the survey. This is because all questions of the selected template are sent out at once to all survey participants.

As an employee, you can view your own scores after participating in a survey if you open the survey and go to the 'Results' tab.

When Admin has shared the scores of the entire organisation, you, as an employee, cannot only sees your own scores, but also your scores compared to the average score of your team. In addition, you also see the average score of the organisation. Thus, you can benchmark yourself against your team and/or organisation.

Besides being able to benchmark yourself against your own team and/or the organisation, you can also compare your own scores per theme with the average scores per theme from the organisation.

Note: This is only visible when the Admin has shared the survey results.

Finally, as an employee, you can also see your own answers per question under the 'Questions' tab, both the ratings and the textual explanations you provided.

As Admin, you have access to the average scores per team, and the average score company-wide. This allows you to see at a glance what the sentiment is within the different teams, and thus you also know where things might be going less well and where the sentiment is very good.

Note: When anonymity is on, you will not see the scores until the reporting threshold is reached. If anonymity is off, you will see the scores from the first employee to complete the survey.

When you go to the Themes tab you will see the average scores for each theme. Again, if anonymity is on, you will only see scores in this overview when the reporting threshold is reached.

Besides the scores per team or theme, as Admin you also have access to the questions. Here you can see how many people have given a particular rating. If employees have also given a textual explanation, you will also see it on this screen.

When you look at the scores of a pulse survey, you do not always see all the themes that were added to the template used for the pulse survey directly reflected in the survey report. This is because for each pulse sent out, a selection of questions is sent out. Each pulse changes this selection of questions again.

As an employee, you can view your own scores after participating in a Pulse survey if you open the survey and go to the 'Results' tab. Again, when Admin has shared the scores with the organisation, as an employee you can compare your own score with the average score of your team and the organisation.

Looking at the 'Teams' tab, as an employee you can compare your own sentiment with the sentiment within your team and the organisation. With a pulse survey, you will see a score emerge for each measuring moment. This way, you can also see how your sentiment changes compared to previous measuring moments, the sentiment within your team or the organisation.

In addition, you can compare your own scores per theme with the organisation's average scores per theme.

Note: It is possible that you see more themes with scores at organisation level, than when looking at your own results. This is because company-wide more themes were asked, of which you only received a selection to answer in the pulse survey. At the next measuring moment in the pulse survey, you may receive questions from other themes to answer.

It is possible that at the first measuring moment within the pulse survey you score low on a certain theme, but at the next measuring moment you have a completely different view on that theme and score higher. In the 'Average' column, we ultimately show your average score measured over the various measuring moments within the pulse survey.

As Admin, within a pulse survey you have insight into the sentiment per team at the various measuring moments. This makes it easy to see in which teams the sentiment is good, and in which teams it is slightly less at that moment. Besides seeing the sentiment per measuring moment, you can also see an average sentiment score. This takes the average of the sentiment score of the various measuring moments.

Within a pulse survey, you can also see the average scores per theme at the various measuring moments. Of those different measuring moments, you will see an average score for that theme in the last column.

Note: It is possible that the reporting threshold is not reached for a certain theme at different measuring moments, but that you do see an average score in the last column. This is because there are then a total of 3 or more results on that theme, spread over the different measuring moments in the pulse survey. This allows us to calculate an average score, but does not show an average score at a specific measuring moment.

As Admin, you have the option to share survey scores with the rest of the organisation. Open the desired survey > go to the 'Setup' tab.

Scroll down and share the scores under the heading 'Reporting'. You can also revert this if you no longer want to share the scores.

Note: By sharing the scores, you only share the average scores on the themes so that an employee can compare their own scores with the organisation's scores.