Returning Items to Lifeway Without a Packing Slip
If you don’t have a packing slip for your return, Lifeway provides several ways to ensure your return is processed smoothly. This guide will help you understand the general process for such cases and provide specialized instructions for specific items, like VBS materials.
General Steps for Returns Without a Packing Slip
Use the Online Return Form - Go to Lifeway’s returns page and fill out the online return form. The information you enter will serve as a substitute for the packing slip and ensure your return is processed correctly.
Provide Your Order Information - Include essential details like your name, account number, and a list of the items you are returning. Write this information on a piece of paper and include it in your return package. This step is especially helpful if you cannot access or fill out the online return form.
Print a Copy of Your Receipt From Your Account - Sign in to your Lifeway account at Lifeway My Account, navigate to 'Orders,' and print a copy of your order receipt. Include this printout in your package, along with a note indicating your intention to return the item(s).
Specialized Instructions for Returning VBS Materials
For Vacation Bible School (VBS) materials, follow these specific guidelines:
Write your church name, Lifeway account number, and a list of the items being returned on a sheet of paper.
Include the sheet in your return package.
Send the package to the following address:
Lifeway Christian Resources Returns Department 535 Maddox-Simpson Parkway Lebanon, Tennessee 37090
Additional Notes
For further assistance, visit the Lifeway returns policy page or contact customer service for personalized support.
By following these steps, you can ensure a hassle-free return experience even without a packing slip. Simplify your process by using the method most convenient for you.