Refunds for digital products are generally not provided. However, exceptions may be made under specific circumstances, such as when the product is incompatible with the Lifeway app or other intended platforms, or if the product does not meet your needs or expectations and you have deleted the files from your device. Refunds are not available for digital downloads if the wrong item was purchased.
Conditions for Refund Eligibility
To be eligible for a refund, customers must:
Clearly explain why the product does not meet their needs or expectations.
Confirm that the digital files have been deleted from their device (if applicable). Refunds are evaluated on a case-by-case basis, and Lifeway reserves the right to deny requests that do not meet the outlined conditions.
Steps to Request a Refund
If you believe you qualify for a refund based on the conditions above, follow these steps:
Contact Lifeway's customer support team.
Provide details about your order, including the order number and product name.
Explain the reason for your refund request, ensuring it aligns with the eligibility conditions. The support team will review your request and provide further instructions.