You are in front of a bike but cannot connect to it.
➡️ Select another bike and try again.
If it still doesn’t work, make sure that:
➡️ Your mobile data is enabled on your smartphone.
➡️ The LOVÉLO self-service app has access to your camera and phone storage (to scan the bike’s QR code).
Once you’ve checked these, scan the bike’s QR code and wait a few seconds. If the app keeps loading or the screen freezes, we invite you to try the following steps:
➡️ Close the app (force stop it from your app manager, close it running in the background).
➡️ Disable your GPS location.
➡️ Move the spokes of the rear wheel to restart the system, then wait 30 seconds to 1 minute.
➡️ Restart the app, then enable your GPS location from within the app by clicking the icon.
➡️ In the app, select the "Unlock Bike" button.
Still having trouble? Restart your phone and make sure its operating system is up to date before reconnecting to the app.
❓ Feel free to contact our support team by phone at 02 32 08 18 31 or by email at contact@lovelolibreservice.fr.