📣 If you need assistance, feel free to contact us!
You can reach us by phone at 📞 02 32 08 18 31:
➡ Monday to Saturday, 8.00am to 8pm.
➡ Sundays and public holidays from 9am to 7pm.
In case of high demand, you can contact us by email at 📧 contact@lovelolibreservice.fr. Please include the information related to your account to ensure your request is processed quickly.
⚠️ If you encounter an issue, do not unlock the bike remotely. This exposes it to theft and could result in charges of up to €200.
🛠️ If you're having trouble returning the bike:
Make sure it is securely locked,
Take a photo as proof, then log out of the app.
Report the issue to us by phone or email.
We are committed to resolving the situation quickly and at no cost as soon as we receive your email.