So that your collection is successful the first time, please make sure you’ve entered your address accurately, with the correct postcode. If you need to make any changes to your order, including the date, contact number or address, just click here.
Refunds for a failed collection consider the £50 fee, which is deducted from the amount paid. If you were not at fault for the failure, you may still request a refund; the remaining balance will be refunded within 3 to 10 working days after confirmation.
If your driver is unable to collect your stuff due to insufficient address information or an incorrect postcode, or if you’re not at home or not ready when the driver arrives, there’ll be a charge of £50 to rearrange your collection. If your driver is required to wait for more than 10 minutes for you for any reason, the cost of the driver's time will be passed to you.
In addition, this fee must be settled before actions like cancelling the order or requesting a refund can proceed.
To cancel an order following a failed collection, the associated £50 fee must first be settled. Once cleared, the cancellation process can proceed promptly, ensuring minimal delays or complications.
Should your driver be unable to reach you within the collection window due to an unforeseen delay, we’ll rearrange your collection free of charge. However, if the collection failure is not due to your fault, the £50 fee may be waived. In such cases, drivers will also rearrange collections free of charge. Refunds are typically processed within 3 to 10 working days and issued to the original payment method unless stated otherwise.