When | What you can change | Cost |
Up to 11am, 2 working days before delivery | Address, date — via your LOVESPACE account | Free |
11am–4pm, 2 working days before | Address or date change | £25 fee |
After 4pm, 2 working days before | No changes possible | New return order at full price |
Cancelling after the cut-off | — | New return order at full price when needed |
If we're not told in time, we'll still attempt delivery. If unsuccessful, your stuff returns to storage and you will need to allow up to 4 working days before you can place a new order.