Click here to find out how to set up your connection with Strava if you haven't already.

Steps in this article:

Indoor rides cannot be synced from Strava.

Depending on where you live, you may or may not be allowed to log indoor rides on Love to Ride. Generally, these are not allowed on our site, but we have removed this restriction for users in some areas due to the COVID-19 pandemic. This will be temporary and under ongoing review.

Indoor rides will need to be logged manually if you live in a country where we are temporarily allowing them.

Indoor bikes are great exercise, but we want bikes to be perceived as more than just something you exercise on. Bikes can help us achieve sustainability goals, public health targets and make our cities and regions better places to live in. Focusing on outdoor rides helps us achieve those goals.

The connection with Strava doesn't always transfer rides instantly - when our site is experiencing high volumes of traffic there can be a delay.

⌛️ Please allow up to 24 hours for your ride to appear. If after this time your ride still hasn't synced across, try another solution below.

When you connect your account with Strava, we only get access to the past 30 days of data. If you want to log your rides from before this, you will need to add them manually.

If not, they will not sync across.

Privacy note

When you connect your Strava account with Love to Ride, a link to your Strava profile will be publicly visible next to your rides on Love to Ride. Anyone can click on this and will be taken to your Strava profile on the Strava website. The privacy settings on your Strava account will determine what information is accessible via this link. If you would like to maintain your privacy, we suggest you familiarise yourself with Strava's privacy settings.

If none of the above points fix the problem, then the other option is that you might have more than one Strava account.
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Have a look and try to find out if you have multiple Strava profiles with different email addresses. If you do, follow the steps below. 👇

1) Visit your profile settings on Love to Ride and disconnect from Strava.

2) Go to www.strava.com and log out of your old account (the one you aren't using).

3) Go back to your Love to Ride profile settings and reconnect with Strava using the correct Strava account.👇

For help connecting your account with Strava, click here.

You should now be connected with the correct Strava account and your rides should come across in the next 24 hours. 🙌

If you've tried all of these options and you're still not seeing your rides, please contact the support team by clicking on the chatbox on the bottom right-hand side of your screen, or email us at support@lovetoride.net