Steps in this article:
Are your rides indoor rides?
Indoor rides cannot be synced from Strava.
Depending on where you live, you may or may not be allowed to log indoor rides on Love to Ride. Generally, these are not allowed on our site, but we have removed this restriction for users in some areas due to the COVID-19 pandemic. This will be temporary and under ongoing review.
Indoor rides will need to be logged manually if you live in a country where we are temporarily allowing them.
Indoor bikes are great exercise, but we want bikes to be perceived as more than just something you exercise on. Bikes can help us achieve sustainability goals, public health targets and make our cities and regions better places to live in. Focusing on outdoor rides helps us achieve those goals.
Did you log it less than 24 hours ago?
The connection with Strava doesn't always transfer rides instantly - when our site is experiencing high volumes of traffic there can be a delay.
⌛️ Please allow up to 24 hours for your ride to appear. If after this time your ride still hasn't synced across, try another solution below.
Just connected and looking for rides from more than 30 days ago?
When you connect your account with Strava, we only get access to the past 30 days of data. If you want to log your rides from before this, you will need to add them manually.
Check your Strava privacy settings
1) Head to www.strava.com and click on 'Privacy Controls' in the left menu bar.
2) Make sure that the privacy settings for your rides are set to either 'Everyone' or 'Followers' in the Activities section, as shown below. 👇
If not, they will not sync across.
Do you have multiple accounts?
If none of the above points fix the problem, then the other option is that you might have more than one Strava account.
Have a look and try to find out if you have multiple Strava profiles with different email addresses. If you do, follow the steps below. 👇
1) Visit your profile settings on Love to Ride and disconnect from Strava.
2) Go to www.strava.com and log out of your old account (the one you aren't using).
3) Go back to your Love to Ride profile settings and reconnect with Strava using the correct Strava account.👇
You should now be connected with the correct Strava account and your rides should come across in the next 24 hours. 🙌
If you've tried all of these options and you're still not seeing your rides, please contact the support team by clicking on the chatbox on the bottom right-hand side of your screen, or email us at email@example.com