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How do I report an inaccurate trip?
How do I report an inaccurate trip?
Olivia Wallis avatar
Written by Olivia Wallis
Updated over a week ago

Something not recorded correctly? Click on the trip from the main 'Rides' tab and then click the menu button in the lower right corner. You can either click 'Not a bike ride?', 'Not walking/driving?', or 'Something else wrong' to report a trip, and our developers will take a look at it.

Please describe what happened. E.g 'stopped at red light', 'rode my bike downhill on a smooth road', 'I was in a car moving slowly through traffic' etc. This will help us understand the context and improve it for future rides.

Screenshot from the app showing a map with a bike ride and options for verifying, deleting or reporting the trip

Still missing the answer you need?

Contact support@lovetoride.net and we will do our very best to help you with your issue. 😊

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