Introduction
From the Users tab, you can easily browse through your users, manage their rewards, and supervise their referrals. This section allows you to track user activities, manage points, and monitor their missions and rewards.
For more details on the available filters, check out our dedicated guide.
Sections
1. Profile
On the left, you’ll find users’ recent activities:
Points earned
Missions validated
Points spent
Adjusted points (manual action on your part)
On the right, you’ll find personal information about the user, including:
Birthday
Email
Phone number
Tier or list membership
Unique referral link
Additionally, if the user has synchronized their social media accounts, you’ll see related details (Instagram and TikTok).
2. Orders
In this section, you can view the points generated by user orders:
Order number with quick access to the order on Shopify
Order date
Points allocation date (if a delay has been applied)
Total order value
Applicable total (if shipping fees, taxes, or gift cards have been excluded)
Number of points earned
Order status (paid, refunded, partially refunded)
3. Referrals
This section displays all referral-related information:
Referral date
Referee’s email
Referrer’s code
Referrer’s order linked to the code (with redirection to Shopify)
Referee’s code
Referee’s order linked to the code (with redirection to Shopify)
Revenue generated
4. Missions
Here you’ll find detailed information about user missions:
Mission name
Mission status (Invalid, In Progress, or Completed)
Number of points associated
Mission validation date
Actions (invalidate or validate)
5. Rewards
For each reward, you can access:
Reward name
Reward type (discount code, product, etc.)
Generated code with a redirection to Shopify
Usage status (used: 1/1 or not used: 0/1)
Reward acquisition date
Reward expiration date
Status (active or deactivated)
⚠️ Deactivating a reward will have the following consequences:
The code will no longer be usable.
The reward will no longer be visible to the customer.
The code cannot be activated again in the future.
Please note that a deactivated reward cannot be reactivated in Loyoly. If you need to make any changes, you must do so directly in Shopify.
6. Content
In this section, you can access the content created by the user and download it if needed.
FAQs
Can I merge two users?
It is not possible to merge two users. You will need to transfer the points from one account to another and request the deletion of the old account.
Can I transfer points from one user to another account?
Yes, you can transfer points between accounts. However, please note that spent amounts cannot be transferred.
What should I do if I want to delete an old account?
Currently, you must contact us to request the deletion of an old account. In the near future, this action will be available directly through your interface.