Introduction
To view and manage your rewards, go to Rewards in your Loyoly space. Here you have access to your rewards dashboard, which gives you an overview of your draft, active, out of stock, expired and deactivated rewards.
Overview
Here's how the rewards are organized:
Draft rewards : not visible to your community, they are in the process of being created.
Active rewards : visible to your community, they are available and can be redeemed for points.
Ouf of stock rewards : the quantity of rewards you have made available has run out. The reward remains visible to your ambassadors, although it is no longer accessible (it is grayed out).
Expired rewards : not visible to your community, they represent rewards whose validity date has passed, and are no longer valid.
Deactivated rewards : also not visible to your community, these are rewards that you have chosen to no longer make available.
You can filter the display of your rewards by clicking on those you want to see (active, out of stock, deactivated...) in the top bar of the screen.
Edit a reward
You can modify the elements of a reward by clicking directly on it. You also have the option to duplicate, disable, or delete it.
Disabling: This allows you to reactivate the reward later without having to recreate it, saving you time.
Removal: If you delete a reward, those already sent will remain usable by your customers. Usage and revenue data will be retained.
Deadline alerts: "expired"
When the deadline you've set for your reward is about to expire, you'll see an orange signal appear on your dashboard right next to the date.
Managing reward shipments
If you've chosen to contact customers yourself, you can do so in the Rewards - Send rewards tab.
From here you can see the rewards and products to be sent, and if you have chosen to do this via codes, the process will take place automatically.