Introduction
To view and manage your rewards, go to Rewards in your Loyoly space. Here you have access to your rewards dashboard, which gives you an overview of your draft, active, out of stock, expired and deactivated rewards.
Overview
Here's how the rewards are organized:
Draft rewards : not visible to your community, they are in the process of being created.
Active rewards : visible to your community, they are available and can be redeemed for points.
Ouf of stock rewards : the quantity of rewards you have made available has run out. The reward remains visible to your ambassadors, although it is no longer accessible (it is grayed out).
Expired rewards : not visible to your community, they represent rewards whose validity date has passed, and are no longer valid.
Deactivated rewards : also not visible to your community, these are rewards that you have chosen to no longer make available.
You can filter the display of your rewards by selecting the categories you want to view (active, out of stock, deactivated...)
Edit a reward
You can modify the elements of a reward by clicking directly on it. You also have the option to duplicate, disable, or delete it.
Disabling: This allows you to reactivate the reward later without having to recreate it, saving you time.
Removal: If you delete a reward, those already sent will remain usable by your customers. Usage and revenue data will be retained.
Deadline alerts: "expired"
When the deadline you've set for your reward is about to expire, you'll see an orange signal appear on your dashboard right next to the date.
Managing reward shipments
If you've chosen to contact customers yourself, you can do so in the Rewards - Send rewards tab.
From here you can see the rewards and products to be sent, and if you have chosen to do this via codes, the process will take place automatically.
Shopify product or collection deleted: what happens?
⚠️ Available for Shopify merchants only.
Available for Shopify merchants only.
If a product reward or a reward linked to a Shopify collection (e.g. Buy X Get Y, free product reward) references a product or collection that no longer exists in your Shopify store, Loyoly automatically detects the issue.
In the Loyoly BO, on the rewards list:
A clear warning is displayed on the affected reward, indicating which product or collection no longer exists in Shopify,
You are prompted to update the reward (link a new product / collection) or to deactivate it.
On the customer side, the behavior depends on how many products or collections are linked to the reward:
If all the referenced products / collections have been removed from Shopify → the reward is automatically deactivated, it no longer appears in the catalog and can't be redeemed. If a customer had already obtained this reward, a notification informs them that the linked reward is no longer available.
If at least one product / collection is still valid → the reward remains active and continues to be offered to your customers on the available product. The BO warning stays visible so you can clean up the broken reference at your own pace.
💡 Best practice: reconnect the reward to an equivalent Shopify product as soon as possible to keep your reward catalog consistent, even if it's still active thanks to another valid product.
You can consult this guide to optimize your reward delivery management.