This article covers three situations: changing your password while you're logged in, resetting a password you've forgotten, and regaining access if you're locked out.
Change your password (when you're logged in)
If you know your current password and just want to change it:
Click Settings at the bottom of the left-hand navigation menu.
Open the Account section and scroll to Security.
Enter your new password in the New password field, then re-enter it in Confirm new password.
Click Save Changes.
Your new password takes effect immediately.
Forgot your password?
If you can't remember your password and can't log in, use the Forgot password? option on the Lumion sign-in screen to receive a reset link by email. Follow the link to set a new password, then sign in.
If a reset email doesn't arrive within a few minutes, check your spam folder and confirm you're using the email address associated with your Lumion account.
Locked out or still can't get in?
If you've tried resetting and still can't access your account — or your account appears deactivated — reach out to your Lumion support team for help restoring access. See How to Contact Lumion Support.