If you encounter any issues with easyPoints, don't hesitate to get in touch with our dedicated customer support team.
Customer Support team: easypoints@lunaris.jp
When reaching out, please make sure to provide the following information:
The store URL.
Detailed description about the issue, the date and time of occurrence.
Orders and customers related to the issue with the link to the product page.
For a quicker and effective resolution, consider including the following additional details:
Issue details
What steps does it take to come upon this issue, how frequent is this issue, and the overall details about the issue. The support team will try to reenact the issue to look for solutions to the problem.
Device and browser information
If the issue only occurs with a certain device or browser, please let us know. For example for devices it could be a PC or smartphone, or even a tablet. The browser information should contain the name of the browser and the version.
Screenshots or screen captures
If the issue can be seen or can be done with a specific step, provide us with screenshots or recordings. This aids in a faster diagnosis.
Note: Do not share any personal information to ensure security.
Our customer support team aims to respond within 2 workdays.
Our business hours: Monday to Friday 10:00 a.m. to 6 p.m.
Additionally, if we need to check your store settings, we will send a collaborator access request to the store. Please accept and wait for our solution.
We apologize for any inconvenience and assure you of our commitment to resolving issues promptly.
Your cooperation may be needed in specific situations, and we appreciate your understanding.