How can I resolve delivery issues with my Marro subscription and ensure timely delivery?
While we work tirelessly to make sure every box of cat food arrives on time, sometimes life – and logistics – can throw a little wobble our way. This guide will help you sort out any delivery hiccups and make sure your cat's food gets to them without a hitch.
Understanding Your Delivery Schedule
Your Marro subscription runs like a well-oiled purring machine, with deliveries scheduled to arrive at just the right time. You can always check and tweak your delivery date in your online account. If anything changes, we'll let you know with a little meow-sage (email or app notification) so you're always in the loop.
Because our food is freshly made, getting it to you on time is super important. Occasionally, delays can happen if our lovely delivery drivers can't quite find their way to your door.
What to Do If Your Delivery Isn't There
If a delivery doesn't quite make it because the driver couldn't find your address, please give us a shout. Because our food is perishable, we can't always redeliver the same box, but we'll sort out a replacement for you right away. Here's your checklist:
Get in Touch with Us: Reach out to our customer service team, and we'll confirm the delivery date for your replacement box.
Update Your Details: Give your address a little once-over in your account. A tiny detail like "red door with a cat statue" can make all the difference for a driver!
Use the Delivery App: Our delivery partner, DPD has a super handy app. If you sign up to this using your Marro email, you can add specific instructions like "leave with neighbour number 2" or even a photo of your front door to make sure your next delivery is a breeze.
Top Tips for a Smooth Journey
A little proactive purr-paration can help prevent any delivery drama.
Give your Marro account a regular check-in to make sure your schedule is just as you want it.
Be as detailed as possible with your delivery instructions, especially if your home is a bit tricky to find.
Make sure you've got notifications set up on your delivery app so you can track your box's journey right to your doorstep.
Related Topics
Managing Your Subscription
Updating Payment Methods
Altering Delivery Frequency