HOW CAN I ENSURE A SMOOTH DELIVERY?
Even with our best efforts, sometimes delivery hiccups happen. Here’s how to make sure your cat’s Marro box arrives on time and without fuss.
UNDERSTANDING YOUR DELIVERY SCHEDULE
Marro subscriptions are scheduled to arrive on a set timetable.
You can check and adjust your delivery date in your online account.
If there are any changes, we’ll notify you via email or app so you’re always informed.
Fresh food is perishable, so timely delivery is important. Occasional delays can occur due to delivery logistics.
WHAT TO DO IF YOUR DELIVERY DOESN’T ARRIVE
Contact Us Immediately
Reach out to our Customer Love team, and we’ll confirm a replacement delivery.
Update Your Address
Check your account details carefully. Small details like “red door with a cat statue” can help drivers find you easily.
Use the Delivery App (DPD or Yodel)
Sign up with your Marro email.
Add specific instructions, e.g., “leave with neighbour number 2” or a photo of your front door.
TOP TIPS FOR A SMOOTH DELIVERY
Regularly check your Marro account to ensure your schedule is correct.
Provide detailed delivery instructions if your home is tricky to find.
Enable notifications on your delivery app to track your box in real time.
NEED HELP?
If you need to get in touch, our friendly team are always here to give you a hand, or make any mistakes right.
Email our team at meow@marro.com (available 7 days a week)
Call us on 0207 123 5808