It's not ideal, we know. We preferred to have done all of this automatically, but Belgian public transport companies are lagging a bit behind when it's about digitizing processes 🤷♀️
How to add Mbrella as your NMBS-SNCB Concierge
1. Send an email to business@b-rail.be to request them to activate the concierge in their back office with the following email template once they answered that it's ready you can proceed with step 2.
Hello,
We've decided to start using Mbrella to manage our train susbcriptions with the Third Party Payer on our account INSERT CONTRACT NUMBER + COMPANY NAME.
Could you please activate their alias on our account?
- Amy PEETERS
- 01/01/1990
- publictransport@mbrella.eu
Can you let me know when it's done in order to give them access?
Regards
2. Log in to the NMBS-SNCB portal. The person who requested the third party agreement in the past should normally have access to this portal. If you don't find this back, then request a new agreement on Mbrella
3. Click on 'Employees' and then 'Register employee'
4. Add your Mbrella Concierge person as an employee (you won't be billed for this). Use these details and click on 'Save':
Gender: Female
Name: Peeters
First name: Amy
Language: Dutch
Birthday: 01/01/1990
Street: Belvédèrestraat
Number: 29
Zipcode: 1050
City: Elsene/Ixelles
Country: Belgium
E-mail address: publictransport@mbrella.eu
5. Click on 'Users' and then 'New user'
6. Select all checkboxes on the screen. Click 'Add user'
7. Go back to Mbrella and click on: Activate third-party payer agreement and follow the steps in the tutorial.
8. Send us a small message with the in-app chat to let us know that you've taken all the actions, so our team can check if we've received the accesses.
9. Well done! As of now, you no longer need to worry about your third-party agreement and subscription orders. Your Mbrella Concierge takes care of it all
At your service! 🛎️