It's not ideal, we know. We preferred to have done all of this automatically, but Belgian public transport companies are lagging a bit behind when it's about digitizing processes 🤷‍♀️

💡 Haven't set up a third party agreement yet? Don't worry! Follow our step-by-step guide to setting up your first third party agreement.

Step 1: Gather contact information

Find your contact person's email address in your third party agreement (article 5)
Have your customer number ready

Step 2: Add Mbrella Concierge

Send the following email to your De Lijn contact person:

Beste,

Ik zal het beheer van mijn derdebetalersovereenkomst op naam van [ COMPANY NAME] (klantnummer [CLIENT NUMBER - mentioned on your agreement]) overlaten aan iemand anders.

Aangezien deze wijziging niet digitaal kan gebeuren, kan u daarom de contactpersoon wijzigen naar:
- Amy Peeters
- Mbrella Concierge
- 0471 66 34 34
- publictransport@mbrella.eu

Gelieve ook de maandelijkse waarschuwingen te sturen naar publictransport@mbrella.eu

Alvast bedankt!
[YOUR NAME]

2. Your De Lijn contact person will update the information

3. You will receive confirmation when this is done