It's not ideal, we know. We preferred to have done all of this automatically, but Belgian public transport companies are lagging a bit behind when it comes to digitizing processes 🤷♀️
How to add Mbrella as your TEC Concierge
1. Find the e-mail address of your third-party contact person. It's mentioned in your third-party agreement or send an email to busness@letec.be
2. Add your Mbrella Concierge person as a contact person by sending the following e-mail to your third-party contact person:
Bonjour,
Je laisse la gestion de mon accord de tiers payant au nom de [VOTRE NOM DE SOCIÉTÉ] (numéro de client [VOTRE NUMÉRO DE CLIENT - mentionné sur votre accord]) à une autre personne :
- Amy Peeters
- Mbrella Concierge
- 0471 66 34 34
- publictransport@mbrella.eu
Merci d'avance!
[YOUR NAME]
3. Your TEC contact person will change the details
4. Go back to Mbrella and click on: Activate third-party payer agreement and follow the steps in the tutorial.
5. Send us a small message with the in-app chat to let us know that you've taken all the actions so our team can check if we've received the accesses.
6. Well done! As of now, you no longer need to worry about your third-party agreement and subscription orders. Your Mbrella Concierge takes care of it all
At your service! 🛎️