It's not ideal, we know. We preferred to have done all of this automatically, but Belgian public transport companies are lagging a bit behind when it comes to digitizing processes 🤷♀️
💡If you haven't set up a third party agreement yet, don't worry! Follow our step-by-step guide to setting up your first third party agreement.
Step 1: Locate your contact information
Find your contact person's email address:
Check your third party agreement documentation, OR
Contact TEC at busness@letec.be
Have your customer number ready (found in your agreement)
Step 2: Request Mbrella Concierge access
Send the following email to your TEC contact person:
Bonjour,
Je laisse la gestion de mon accord de tiers payant au nom de [VOTRE NOM DE SOCIÉTÉ] (numéro de client [VOTRE NUMÉRO DE CLIENT - mentionné sur votre accord]) à une autre personne :
- Amy Peeters
- Mbrella Concierge
- 0471 66 34 34
- publictransport@mbrella.eu
Merci d'avance!
[YOUR NAME]
2. Your TEC contact person will change the details
Step 3: Inform our team
Send a message via chat or to support@mbrella.eu
Mention that you have completed all steps
Our team will verify the received access
Step 4: Activation in Mbrella
Go to the Mobility hub ⚙️
Configure your offer:
Select the desired subscriptions
Add employees who are eligible for this mobility benefit