It's not ideal, we know. We preferred to have done all of this automatically, but Belgian public transport companies are lagging a bit behind when it's about digitizing processes 🤷♀️
How to add Mbrella as your STIB-MIVB Concierge
1. Log in to the STIB-MIVB portal with your eID card reader. The person who requested the third party agreement in the past should normally have access to this portal. If that person no longer works at your company, then request a new agreement on Mbrella
2. Click on 'Configuration' and then 'Create a user'
3. Add your Mbrella Concierge person as a user (you won't be billed for this). Use these details and click on 'Save':
First name: Romain
Name: Schuermans
ID card number: ask us in the chat (the icon in the bottom right corner)
Language: English
E-mail address: publictransport@mbrella.eu
User type: manager
4. Go back to Mbrella and click on: Activate third-party payer agreement and follow the steps in the tutorial.
5. Send us a small message with the in-app chat to let us know that you've taken all the actions so our team can check if we've received the accesses.
6. Well done! As of now, you no longer need to worry about your third party agreement and subscription orders. Your Mbrella Concierge takes care of it all
At your service! 🛎️