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I'm having problems with my Bluetooth printer. How can I fix it?
I'm having problems with my Bluetooth printer. How can I fix it?

If you are using Bluetooth receipt printers and scanners, follow these instructions to reset them and troubleshoot connectivity issues.

Updated over 2 years ago

The Star Micronics receipt printer uses Bluetooth to connect, so if you are experiencing difficulties, please try the following steps

  • Unpair the printer: go to the iPad's Bluetooth settings, click the (i) next to the connected printer and select "Forget Device." Make sure to do this for any iPads connected to the printer.

  • Then turn off the iPad's Bluetooth.

Next, reset the printer

  • Find the small red "RST" button on the back. You will need something small like a pencil tip to press and hold down for 3 seconds. It will print out a small note about auto-connection.

  • Switch the power button off and then on again. 

  • You can now pair the printer with the iPad you want to use it with (it only works with 1 at a time).

For more control over your printer, search for "Star Micronics" in the App Store and download the Star Setting app

  • Star Setting lets you manage settings like whether the printer pairs automatically after being turned off or disconnecting from the iPad.

  • You can also rename your printer (for example POS1, POS2, etc.).

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