Whether your pet has successfully completed their medical therapy program or you have decided to stop treatments, we want the process of closing your rental account to be completely simple and transparent.
Step-by-Step Return Process
Contact Support: Reach out to MedcoVet Support to formally notify us of your intent to end your rental.
Receive Your Label: Our team will close your active rental case file and instantly email you a prepaid USPS return shipping label. (Please note: Blank return labels are never packed inside your original shipment box).
Billing Freezes Immediately: Your weekly rental charges stop permanently on the exact day your case is closed and your return label is issued. You will not be billed while the package is in transit back to us.
Ship Within 10 Days: Securely pack your hardware, affix the prepaid label, and drop off the box at any authorized USPS facility within 10 business days. We highly recommend requesting a physical drop-off receipt from the postal clerk for your personal records.
What Needs to Be Packaged
To successfully clear your account and avoid hardware fees, you must return all core equipment:
The Hard-Shell Black MedcoVet Box: Returning this protective plastic case is strictly mandatory. Do not ship the device loose.
The Core Luma Device: Secured inside the case with its integrated optical comb safely attached.
The Dedicated Power Charger Cable.
The Optional Plastic Spacer Attachment.
đŚ A Quick Note on Outer Packaging: The outer shipping sleeve your device originally arrived in is typically damaged when first opened, so you do not need to save or reuse it. To ship the mandatory black plastic box back to us safely, simply wrap the closed black MedcoVet box in plastic wrap or place it inside any standard shipping bag or mailer, then tape your prepaid return label securely to the outside.