We know that post office rules regarding electronics can sometimes feel confusing. This quick guide explains how to safely and legally ship your Luma device back to us in compliance with domestic postal laws.
The Luma is powered by a high-grade rechargeable lithium battery permanently sealed inside the hardware chassis. Under active United States Postal Service (USPS) transport regulations, lithium batteries are perfectly legal to ship via standard mail paths only when they remain safely installed inside the equipment they operate.
Safe Packing Rules
⚠️ Do Not Modify: Never attempt to open the device shell or extract the battery pack for any reason. Keep the battery installed inside the device.
Power Off: Confirm the Luma is powered off completely before placing it in the carton.
Secure the Buttons: Wrap the device securely to ensure the buttons cannot be accidentally depressed or triggered by shifting contents while in transit.
Affix the MedcoVet Label: Use the specific prepaid return label provided by MedcoVet Support, which contains the necessary carrier routing markers.
If a postal clerk inquires about the contents of your package, simply inform them that the box contains a standard consumer electronic device with its rechargeable lithium battery safely housed inside the sealed product. If they require official compliance documentation, you can refer them directly to the USPS lithium battery guidance page at: https://faq.usps.com/s/article/Can-I-Ship-Lithium-Batteries