We stand behind our technology. How your Luma hardware is covered against mechanical defects depends entirely on whether you are currently renting your device or purchased it upfront.
For Weekly Rental Accounts
As long as you maintain an active weekly rental account, your Luma hardware is fully covered under an ongoing warranty against all internal mechanical malfunctions and manufacturing defects.
If your device stops charging, experiences a software error, or fails to power on due to normal everyday wear and tear, we will ship you a replacement unit at no additional hardware cost.
For Upfront Purchase Accounts
Direct, upfront hardware purchases are covered by a standard 2-year manufacturer’s warranty starting from your recorded carrier delivery date. This covers all internal component failures, battery defects, or software issues. If a manufacturing defect occurs within those first two years, MedcoVet will repair or replace the unit free of charge.
⚠️ What the Warranty Does Not Cover
Neither the rental coverage nor the purchase warranty covers physical damage caused by accidental mishandling, drops, or pets. The warranty is strictly void for:
Animal Damage: Devices that have been chewed on, scratched, or bitten by pets.
Liquid Damage: Hardware that has been submerged in water, sprayed with liquid cleaners, or placed in a refrigerator without a sealed Ziploc bag.
Unauthorized Modifications: Any physical attempt to unscrew the main device shell or modify the internal battery pack, as well as the use of a charger different than the provided in the package.
Note: If your device suffers accidental physical damage or a piece gets lost, please refer to our Ordering Replacement Parts & Pricing guide to purchase a replacement component or accessory block.