Frequently Asked Questions from Users

The questions we hear the most

7 articles in this collection
Written by Alex O'Donahoe

How do I adjust my week/date settings?

Follow these steps if you're not happy with how dates are formatted

Written by Alex O'Donahoe
Updated over a week ago

How to Add or Invite a New User

As an admin user, you are able to invite new users to your Mediatool account whenever you need.

Written by Alex O'Donahoe
Updated over a week ago

Access support or report an issue

Need to reach a CSM or live support? Here's how.

Written by Alex O'Donahoe
Updated over a week ago

Login issues

Logging in for the first time or having troubles?

Written by Alex O'Donahoe
Updated over a week ago

Export to Excel/CSV

Learn the what, where, and how of exporting Mediatool data to Excel

Written by Alex O'Donahoe
Updated over a week ago

Why are my entries showing as "No Plan"?

Why some media data may not be associated with a plan

Written by Alex O'Donahoe
Updated over a week ago

Can I select multiple tags in the same tag category?

Some users will want to tag a plan or line item

Written by Alex O'Donahoe
Updated over a week ago