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Frequently Asked Questions from Users

Frequently Asked Questions from Users

The questions we hear the most

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7 articles in this collection
Written by Alex O'Donahoe

How do I adjust my week/date settings?

Follow these steps if you're not happy with how dates are formatted
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Written by Alex O'Donahoe
Updated over a week ago

How to Add or Invite a New User

As an admin user, you are able to invite new users to your Mediatool account whenever you need.
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Written by Alex O'Donahoe
Updated over a week ago

Access support or report an issue

Need to reach a CSM or live support? Here's how.
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Written by Alex O'Donahoe
Updated over a week ago

Login issues

Logging in for the first time or having troubles?
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Written by Alex O'Donahoe
Updated over a week ago

Export to Excel/CSV

Learn the what, where, and how of exporting Mediatool data to Excel
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Written by Alex O'Donahoe
Updated over a week ago

Why are my entries showing as "No Plan"?

Why some media data may not be associated with a plan
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Written by Alex O'Donahoe
Updated over a week ago

Can I select multiple tags in the same tag category?

Some users will want to tag a plan or line item
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Written by Alex O'Donahoe
Updated over a week ago
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