If one of your people reaches out to you to request that their product subscription be canceled, you can take care of the cancelation from directly within your Admin account if that subscription is processed via Stripe.
(At this time, your members do not have the ability within MV to cancel their own subscriptions or payment plans unless you have Stripe's Customer Portal enabled!)
Important Note for PayPal Users:
At this time, this process does not fully work for PayPal subscriptions. You can use the 'Cancel Subscription' feature noted in the steps below to cancel the MV record of the subscription (meaning it will no longer show under your 'Active Payment Plans' summary on your dashboard) but you will still need to directly cancel the subscription in PayPal.
Here is PayPal's help article on how to do so (refer to the section "To Cancel Your Customer's Subscription").
If the subscription you need to cancel is processed by Stripe, follow these steps to cancel a person's recurring subscription to your product:
Open your Sales Dashboard by going to Activity > Sales.
Expand the 'Active Subscription Plans' section.
Locate the subscription for the person who wishes to cancel and select the 'info' option for their payment.
This will open the person's Payment Details where you'll see the various details of their subscription, including a 'Cancel Subscription' option at the bottom where you can choose whether the user continues to have access to the product or not.
Once you have selected if the product access should be removed, click 'Cancel Subscription'. This will cancel the person's subscription in Stripe and will also remove them from the 'Active Subscription Plans' area in your MV Dashboard.
Notes/Suggestions:
If you have processes set up in your email service that are dependent upon the status of a person's subscription, you'll need to update your email service manually to reflect the cancelation.
Depending on the product in question and the conclusion of the person's billing cycle, you may wish to have their access to the product continue until the end of the billing cycle.
If so, do not select the checkbox that removes their access at the time of cancelation. Instead, make a reminder for yourself in your calendar to manually remove the person's access to the product on the date when their billing cycle concludes.
Questions? Reach out to us at hello@membervault.co, via chat support within your MemberVault admin, or connect with other users within our FB Group, The MV Collaborative.