How can my members cancel/manage their subscriptions?
Erin Kelly avatar
Written by Erin Kelly
Updated over a week ago

Recently Stripe introduced a new feature called the Customer Portal, which allows your users to manage their payment details, invoices, and subscriptions in one place.

While your users can already update their billing details from the Billing Section in their User Menu (see this article for how this works), up until this update they have not been able to cancel their subscription themselves via Stripe and would need to reach out to you as the account owner to do so.

Here is how to share the Customer Portal in your MV:

  1. Activate the Customer Portal link in your Stripe Dashboard.

  2. Add this link to your MV product!

We recommend putting this link in an easy-to-locate spot, so you could either include it in your Product Overview Text or have a separate module at the start of your product specifically for Admin tasks with a lesson titled "Manage your Subscription" (or something along those lines).

Here's an example of that in action:

A couple of other important things to keep in mind:

  • If a user cancels a recurring subscription payment with you, this does not affect their MV access. If you wish to remove their access from your product, you can do so following the steps in this article.

  • This link will not work for PayPal subscriptions -- however if you are concerned about your PayPal customers being able to cancel their subscription with you on their own, know that they can do so from within their PayPal account.

Related articles:

Questions? Reach out to us at, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).

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