If your members are paying for a recurring subscription with you via PayPal, they can log into their PayPal account and locate their Billing Agreements. See this article for how to cancel a Billing Agreement in PayPal.

Both you and your member will receive an email notification from PayPal when the billing agreement is cancelled.

Recently Stripe introduced a new feature called the Customer Portal, which allows your users to manage their payment details, invoices, and subscriptions in one place.

While your users can already update their billing details from the Billing Section in their User Menu (see this article for how this works), up until this update they have not been able to cancel their subscription themselves via Stripe and would need to reach out to you as the account owner to do so.

Here is how to share the Customer Portal in your MV:

We recommend putting this link in an easy-to-locate spot, so you could either include it in your Product Overview Text or have a separate module at the start of your product specifically for Admin tasks with a lesson titled "Manage your Subscription" (or something along those lines).

Here's an example of that in action:

If you would like for your members to receive a confirmation email when they cancel their subscription, make sure you have this set up in your Stripe dashboard. This article provides the steps to do so.

Keep in mind, if a member cancels a recurring subscription payment with you, this does not affect their MV access. If you wish to remove their access from your product, you can do so following the steps in this article.

Questions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).