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Supporting, Surprising, and Delighting Your Users
Supporting, Surprising, and Delighting Your Users

Helping your users to troubleshoot account issues and gamifying your content to engage them

Supporting Your Users
Can a User Purchase a Product They Already Have Access To?
How Do My Users Update Their Billing Details
How to Execute a Refund for a Purchase Made through MV
How to Remove a Member from Your Account
How to See What Products a User Has Access To
Does MV Provide a Search Function?
How to Set Up Emails for Drip Products in MailerLite
How to integrate Headway Updates
Help! I Want To Pause A User's Subscription!
How do I temporarily suspend access to a product but maintain the user's progress?
How To Change Profile Picture And Display Name
How to Cancel a Member's Recurring Subscription from Within Your Account
How to Give Access to Pre-Existing Members Who Have Already Purchased Your Product
How Can I Save a User's Place in my Videos so They Can Resume Watching from a Previous Session?
Does MemberVault Have a Mobile App?
How Do My People Log Into My MemberVault Site?
My Lesson Files Produce an Error Message. How Do I Correct This for My Users?
How to receive an email notification when someone comments
How to Manage & Respond to Comments from Your Users
How Can Users Leave Comments on My Content?
How Do I Set & Share Login Details with a New User?
How to Share a One-Click Link in a Personal Email
Help, My User Is Having Trouble Accessing My MV Site/Products!
Overview of the User Profile Area
How to Use "One-Click" User Login
How to Change the Due Date of a Payment Plan
How can my members cancel/manage their subscriptions?
Why can't I add a Member with a qq.com email domain?
Can I Merge User Accounts in MemberVault?
Does MemberVault Send Password Details to My Members When They Purchase or Sign Up for a Product?
How Do I Create an Account for My Members?