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Supporting, Surprising, and Delighting Your Users
Supporting, Surprising, and Delighting Your Users

Helping your users to troubleshoot account issues and gamifying your content to engage them

Erin Kelly avatarMike Kelly avatarHannah Graham avatar
5 authors58 articles

Can a User Purchase a Product They Already Have Access To?
How Do My Users Update Their Billing Details
How to Execute a Refund for a Purchase Made through MV
How to Remove a Member from Your Account
How to See What Products a User Has Access To
Does MV Provide a Search Function?
Does MemberVault Include a Chat/Forum feature?
How to Set Up Emails for Drip Products in MailerLite
How to integrate Headway Updates
Help! I Want To Pause A User's Subscription!
How do I temporarily suspend access to a product but maintain the user's progress?
How To Change Profile Picture And Display Name
How to Cancel a Member's Recurring Subscription from Within Your Account
How to Give Access to Pre-Existing Members Who Have Already Purchased Your Product
How Can I Save a User's Place in my Videos so They Can Resume Watching from a Previous Session?
Does MemberVault Have a Mobile App?
How Do My People Log Into My MemberVault Site?
My Lesson Files Produce an Error Message. How Do I Correct This for My Users?
How To Create a Facebook Style Community Hub in MemberVault
How to receive an email notification when someone comments
How to Manage & Respond to Comments from Your Users
How Can Users Leave Comments on My Content?
How Do My Users Update Their Payment Details?
How Do I Set & Share Login Details with a New User?
How to Share a One-Click Link in a Personal Email
Help, My User Is Having Trouble Accessing My MV Site/Products!
Overview of the User Profile Area
How to Use "One-Click" User Login
How to Change the Due Date of a Payment Plan
How can my members cancel/manage their subscriptions?
Why can't I add a Member with a qq.com email domain?
Can I Merge User Accounts in MemberVault?