If one of your people reaches out to you to request that their product subscription be canceled, you can take care of the cancelation from directly within your Admin account!
Note: your members can also cancel their own subscriptions thanks to our click-to-cancel feature.
Here are some example scenarios of where you may want to cancel the subscription yourself:
Your customer is requesting a refund, and you want to revoke their access to your product immediately once the refund is processed.
You want to gift access to your customer moving forward and are canceling their subscription, but allowing them to keep access to the product.
Follow these steps to cancel a person's recurring subscription to your product:
Open your Sales Dashboard by going to Activity > Sales.
Expand the 'Active Subscription Plans' section.
Locate the subscription for the person who wishes to cancel and select the 'info' option for their payment.
This will open the person's Payment Details where you'll see the various details of their subscription, including a 'Cancel Subscription' option at the bottom where you can choose whether the user continues to have access to the product or not.
Once you have selected if the product access should be removed, click 'Cancel Subscription'. This will cancel the person's subscription in Stripe and will also remove them from the 'Active Subscription Plans' area in your MV Dashboard.
Notes/Suggestions:
If you have processes set up in your email service that are dependent upon the status of a person's subscription, you'll want to make sure you set up Actions in your product to tag the person based on their subscription status. Learn more in this article!
Questions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).