Whenever one of your users reaches out and asks for a refund, you'll need to manually process the refund request directly from within your payment processor.

The reason being is that MemberVault only provides the connection to PayPal & Stripe, and we don't store any monies or manage any of your user's payments.

Therefore, any refunds will need to be processed directly within the payment processor that collected the payment.

You can check their payment details by going to Users > List. Next, you'll want to search for the user in question and click Edit.

Then, you'll want to scroll down a bit to the 'Payments' section where you're able to see all the payments made by your user, the amount, product, and type of payment:

Here are the articles that you can reference showing you how to manage and execute a refund for each of the payment processors:

Notes/Suggestions:

Depending on your product terms & conditions, you may wish to also remove the user's access to that specific product. In that case, kindly refer to this article for a step by step guide:

​Questions? Reach out to us at hello@membervault.co, via chat support within your Admin account (available to paid users), or connect with other users within our FB Group, The MV Collaborative.