This article explains how to set up and configure the Zendesk integration with Mintsoft. The integration enables order synchronisation between Zendesk tickets and Mintsoft using custom fields.
Integration features
The Zendesk integration provides:
Order sync.
The integration works with custom fields that you add to Zendesk tickets, allowing you to create orders in Mintsoft directly from support tickets.
Prerequisites
Generate API key
Before setting up the integration, you'll need to generate an API key within Zendesk. This key allows Mintsoft to communicate with your Zendesk account.
Add the Zendesk account in Mintsoft
To set up the integration:
Go to Connect.
Click Order Integrations.
Click Premium.
Click Zendesk then Add Account.
Fill in the following details:
URL.
Username.
API Key.
Click Add.
Configure field mapping
After adding the account, you'll need to map Zendesk custom fields to Mintsoft fields:
Click the Mapping button on the account page.
Link the custom fields from Zendesk to the corresponding fields in Mintsoft.
Note: You can find the custom field IDs in the Zendesk setup screens.
Set up products
To complete the integration setup:
Create the products you want to use within Mintsoft.
Ensure the SKU matches the product name in Zendesk.
Enter an alternative code for Zendesk using the custom field ID of the quantity field for that product.
Your Zendesk integration is now configured and ready to synchronise orders from support tickets.