30 & 60 Minute Pass vs. Weekly / Monthly Pass - What's the difference?
30 & 60 Minute Pass are one-time purchases that include a set amount of minutes and unlocks. They’re great for occasional riders who want better value than pay-as-you-go. These Passes do not auto-renew.
Weekly (120 min) / Monthly Pass (400 min) Passes are subscriptions designed for regular riders. They renew automatically each week/month and give you the lowest cost per minute. You can stop auto-renew anytime with one tap. Unused minutes do not roll over.
What happens if I use all my included minutes?
If you use all the minutes in your Pass (30 / 60 / 120 / 400 mins), any further riding is charged at the standard PAYG rate.
If your Pass is still within its valid period, you can tap Cancel Immediately in the app and purchase a new Pass to continue riding at a discounted rate.
How do unlock limits work?
Passes are limited by both minutes and unlocks. The Pass ends when either limit is reached. Example: On a 30-Minute Pass you have 4 unlocks. If you use all 4 unlocks but only ride 20 minutes, your Pass ends and PAYG rates apply.
I have a Pass but I got charged — why?
This means you’ve already used up either:
• All your included minutes, or
• All your included unlocks
Once either limit is reached, your rides automatically switch to the standard PAYG rate.
This can also happen mid-ride if your remaining minutes expire during the journey.
To avoid this, choose a Pass with enough minutes for your typical trips or cancel and purchase a new one.
Can I buy a new Pass while my current one is still active?
Yes. If you’ve used all your minutes or unlocks but your Pass hasn’t expired yet, you can tap Cancel Immediately and purchase a new Pass straight away.
Example: A 60-Minute Pass is valid for 3 days. If you use all 60 minutes on day 1, you don’t need to wait until day 3 — just cancel and purchase a new Pass.
Cancelling a Pass
Weekly & Monthly Passes (Subscriptions)
If you still have remaining minutes or unlocks, do not cancel your Pass.
Instead, toggle Auto-Renew OFF to stop the next renewal and avoid future charges.
You will not be refunded for unused minutes or unlocks if you cancel early.
30 & 60 Minute Passes (One-time)
These do not auto-renew.
Only cancel them once all minutes or unlocks are used.
Cancelling early does not provide a refund.
Why did more minutes get deducted than I expected?
Ride time is counted in full minutes. If your ride goes slightly over a minute, it is rounded up.
Example: A 2 min 20 sec ride = 3 minutes deducted.
This applies to both Passes and Subscriptions.