Customer Support
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Debit or Credit?
How do I activate my card?
How do I close my MoCaFi Card?
Different ways to use Direct Deposit
How do I avoid ATM fees?
I see a transaction I do not recognize.
What happens if I attempt to purchase something but I don’t have sufficient funds in my Account?
Why doesn't my Card balance show any money taken off once I have bought something?
Why is my Card declined when buying online if I have enough money for the purchase?
When making a purchase at a store with my Card, should I select credit or debit?
How much does it cost to cash a check?
What kinds of checks can I deposit and what are their limits?
When will funds from check cashing be available?
How do I take a picture of a check?
What do I do with my check after I submit it?
Why am I being asked to ‘VOID’ my check?
The picture is not accepted by the app. What should I do?
Can I load a check that isn't payable to my name?
Why wasn’t my check approved?