WHO BOOKS?
a) EACH TRAVELLER BOOKS THEIR PLACE
The ‘seat to seat’ mode is characterised by the independence of each traveller in the booking process. Unlike traditional bookings where a representative manages the entire process, in the ‘seat to seat’ mode each traveller takes control of their booking, offering them a flexible, convenient and transparent booking experience for group travel, allowing each traveller to personalise their experience according to their preferences.
The agency sends the proposal to the group. Each traveller accesses it online and views all the relevant information about the trip, such as the destination, dates, itinerary, accommodation, transport, included and optional activities, and the price per person. Finally, the user decides to book his or her place by clicking on the ‘Book’ button and selecting the package and extras to be added to the shopping cart.
The agency may or may not decide to include a form to collect additional information from travellers. In the case of adding it, the traveller will have to fill in all the information requested, for example: passport, allergies, telephone number, address, etc.
Once this information has been filled in, the traveller will be taken to the payment mode where he/she can decide which payment method to use. There, the agency can configure from the settings which method to offer them: transfer, payment by card in full or payment in instalments.
Once the payment is completed, the traveller receives an email confirmation with the payment receipt and all the details of their booking.
b) BOOKING A REPRESENTATIVE ON BEHALF OF THE GROUP
Yes, the details of all travellers are required:
The price will be displayed per person.
A personalised form can be created to collect additional information from each traveller (allergies, telephone numbers, ID number, etc.).
If you only need the name and surname of each of the travellers, the button ‘Request mail to travellers’ will be deactivated.
The details of all travellers are not required:
The price will be displayed total for the whole group.
Is it necessary to charge for optional activities at the time of booking?
Payment at the time of booking: all available optional activities and their individual price will be added to the proposal.
Payment at a later date: the price of the optional activities will be added to the group booking at a later date.