The Notification Center is the central place in Moovs for managing automated SMS and email content. You can customize messages, personalize them with Smart Keys, and review the event that triggers each notification.
To open it, go to Settings > Notifications.
Availability and permissions
The Notification Center is available on paid Moovs plans. It is not available on the Free plan.
Reusable Message Templates are available on the Pro plan and above.
Access is controlled by the Notifications member permission. If you do not see Notifications in Settings, ask an account owner to review your permissions.
Notification Events
The Notification Events tab organizes automated messages into SMS Notifications and Email Notifications. Each event shows:
Trigger: The action that causes Moovs to send the notification.
Channel: Whether the notification is sent by SMS or email.
If an event appears disabled, its related notification setting must first be turned on from its original settings area.
Edit an SMS notification
Go to Settings > Notifications.
On the Notification Events tab, expand SMS Notifications.
Select the notification you want to change.
Edit the text in SMS Template.
To add personalized information, select + Smart Keys, copy the Smart Key you need, and paste it into the message.
Select Save.
SMS templates can contain up to 320 characters. Emojis are not supported in automated SMS content.
Edit an email notification
Go to Settings > Notifications.
On the Notification Events tab, expand Email Notifications.
Select the email event you want to change.
Edit the Subject. Select + Smart Keys to copy personalized fields into the subject.
If the event supports full email editing, select Edit Template.
Use the email editor to update the layout and content. Type @ to insert available merge tags.
Select Save Template.
The full email editor is available on desktop only. Templates are mobile-responsive, and the preview tool can show how the email will appear on different devices.
New Shuttle Booking email
The New Shuttle Booking event sends an email to your company's operator email address when a customer completes a shuttle booking. You can customize both its subject and email content.
Available Smart Keys include:
Operator name
Passenger first name
Passenger last name
Shuttle route name
Travel date
Pickup time
Passenger count
Using Smart Keys keeps the email personalized while automatically inserting the details from each new booking. See Create and manage Shuttle bookings in Operator for the booking workflow.
Create reusable Message Templates
On Pro plans and above, the Message Templates tab lets you create reusable messages for manual client texting.
Go to Settings > Notifications.
Select the Message Templates tab.
Select Create Template.
Enter a template name and message content.
Select an available variable to insert dynamic information where needed.
Select Save.
You can return to the Message Templates tab to edit or delete an existing template.
What is managed elsewhere?
The Notification Center manages notification content. Some delivery settings, including whether certain notifications are enabled and when they are sent, still remain in their original settings areas. Recipient and channel fields shown on an event are currently informational and cannot be changed from the Notification Center.