Payouts can be paused for several reasons, including incomplete verification, an active account review, an unpaid Moovs subscription invoice, or an issue with the connected payout account. Start by checking the status shown in Moovs.
Check your payment account status
Open the Moovs Operator App.
Go to Settings > General > Payments.
Review the account status and any action shown.
If you see Restricted Soon or Restricted
Select Complete Account Setup and submit every requested item. A Restricted Soon status includes an upcoming deadline. A Restricted status means at least one payment or payout capability is already unavailable.
See Why am I seeing “Restricted Soon” in my Moovs Payments? for detailed verification steps.
If you see Pending or your account is under review
Pending means submitted information or the account itself is being reviewed. No additional action is required unless Moovs or Stripe sends a specific written request.
There is no guaranteed completion or payout-release date while an account review remains active. Sales, Customer Success, and Support cannot access the review criteria, influence the outcome, or remove the restriction.
If your Moovs subscription invoice is unpaid
Go to Settings > Billing & Plans.
Review your invoices and subscription payment method.
Update an expired or declined card and resolve the outstanding invoice.
An unpaid subscription invoice can cause standard payouts to be held and can also make instant payouts unavailable.
For card-update steps, see My Moovs subscription payment failed or was declined — what do I do?
For billing or payment-method help, select the ? in the Operator portal and start a chat with the Support team. If the invoice is resolved but the account still shows Restricted or Pending, follow the Payments-team steps below.
Contact the Payments team for restrictions or reviews
Email payments@moovsapp.com only when:
The account shows Restricted, Restricted Soon, or Pending.
Complete Account Setup is unavailable.
The Payments team has told you that an account review is active.
Include your company name, the email used for the Moovs account, the status or error shown, and a screenshot if available.
Keep case-specific review communication in writing. Do not email full card numbers, CVCs, bank account numbers, Social Security numbers, or identity documents unless the Payments team provides an approved secure submission method.
Contact Support for other payment issues
For subscription billing, payment methods, payout timing, bank-account troubleshooting, or a payout marked Paid that has not arrived, select the ? in the Operator portal and start a chat with the Support team.
After a payout is sent
If Moovs shows the payout as Paid but it has not reached your bank, the restriction has already been cleared for that payout. Banks can take additional time to post the deposit. See When will I receive a Moovs Payments payout?