Payments
By Amir and 2 others3 authors41 articles
- Intro Moovs Payments FeaturesMoovs payments, saving cards, charging customers, payment links and more
- How do I process and track a refund?Issue, track, and troubleshoot refunds for reservations and fixed-schedule shuttle bookings.
- When will I receive a Moovs Payments payout?Understand the standard payout schedule, track payout status, and troubleshoot a payout that has not reached your bank.
- Moovs Payments' Risk Notifications
- When are my Moovs Payments transactions batched or settled?
- How do I set up Moovs Payments?
- Charging a Customer for Incidentals/Overages after they’ve Paid
- What is Moovs Payments?
- Authorizing Credit CardsVerify credit cards by placing a small hold on them.
- Processing a Payment
- Chargebacks and inquiriesLearn how to better understand how chargebacks and inquiries are resolved.
- How to Charge Customers Per Trip if a Reservation has Multiple Trips
- How to Pay/Charge Moovs Affiliates for Farmed Trips
- Why am I seeing “Restricted Soon” in my Moovs Payments?Complete outstanding verification requirements and understand Restricted Soon, Restricted, Pending, and Complete payment-account statuses.
- How to Upgrade your Moovs Subscription?
- What is the Setup Fee? Why do I need to pay for it?
- Troubleshoot failed customer card paymentsIdentify the error behind a failed customer card payment and choose the right next step.
- Understanding Transaction Processing in Moovs
- Important Updates for Free Plan Users
- Understanding Form 1099-K Reporting
- Why are there discrepancies in payment records and financial tracking in Moovs?
- Resolve ZIP code or CVC verification issuesUnderstand card verification results and resolve incorrect billing ZIP code or CVC errors.
- What does a pending card status mean?Learn why a saved customer card can show as pending and how the cardholder can complete authorization.
- Why are my payouts paused?Troubleshoot paused payouts caused by verification, account review, unpaid invoices, or payout-account issues.
- Can I Pause My Subscription? Exploring Flexibility and AlternativesIn this article, we address pausing Moovs. While we don't offer subscription pausing, we provide alternative options for flexibility.
- Fraud PreventionNext steps on elevated payments and fraudulent payments
- How can I export a one-month processing statement in Moovs?
- How are credit card disputes handled, and how can I track their status?
- How can I view my payout schedule in the Moovs Operator app?
- How Can My Customers Add a Payment Method
- How do I Take a Deposit Payment?
- How do I upgrade to a paid plan in the Moovs operator app, and what features are included?
- How to process and view invoice payments?
- Manage the payment methods for your Moovs subscriptionAdd, remove, or choose the default card used for your Moovs subscription.
- What are the monthly trip limits and policies for subscriptions in Moovs?
- What evidence and steps are required to address chargeback disputes for Moovs bookings?
- Payments Settings
- Adding/Updating Banking for Payouts
- Requesting Payment from a Customer
- Updating a Customer’s Credit Card Information
- My Moovs subscription payment failed or was declined — what do I do?Troubleshoot a failed Moovs subscription payment and update the payment method used for billing.