If your Moovs Payments account shows Restricted Soon, Stripe needs additional business, identity, tax, or bank information by a specific deadline. Complete the request before the deadline to avoid interruptions to payments or payouts.
Complete the required verification
In the Moovs Operator App, go to Settings > General > Payments.
Select Complete Account Setup.
Review each requested item and submit the required information.
Return to the Payments page to confirm that no additional action is listed.
Requirements can include a legal business name, tax ID, owner information, identity documentation, terms acceptance, or proof of bank account ownership. The exact request shown in your account is the source of truth.
What the account statuses mean
Restricted Soon: Information is required by an upcoming deadline. Payments and payouts may still be active, but a capability can be paused if the requirement is not completed in time.
Restricted: At least one payment or payout capability is currently unavailable. Complete every available action in Complete Account Setup.
Pending: Submitted information is being reviewed. No additional action is required unless Moovs or Stripe requests more information.
Enabled or Complete: The account is currently in good standing. Stripe can request updated information again as verification requirements change.
After you submit information
Verification can complete quickly, but some reviews take longer. There is no guaranteed completion date for an active review. Do not repeatedly submit different information unless the Payments page identifies an error or asks for a correction.
If the status remains restricted, the Complete Account Setup button is unavailable, or you need a written status update, email payments@moovsapp.com. Include your company name, the email used for your Moovs account, and a screenshot of the status message.
Do not email sensitive identity documents, a full Social Security number, full bank account numbers, or card details. The Payments team will provide an approved secure submission method if documents are needed.
If the account is under a Payments review
Sales, Customer Success, and Support do not conduct Payments reviews and cannot access the review criteria, remove a restriction, or promise a release date. The Payments team will provide verified updates in writing through the authorized case process.