If a payment for your Moovs subscription fails, first check the card saved under Billing & Plans. Common causes include an expired card, insufficient funds, incorrect card details, or a decline from the card issuer.
Update your subscription payment method
Open Settings in the Moovs Operator App.
Select Billing & Plans.
Under Payment Method, select Add payment method.
Enter the name on the card, card number, expiration date, and CVC, then select Add.
If more than one card is saved, open the menu beside the card you want to use and select Make default payment method.
If the card is still declined
Confirm the card details and expiration date.
Ask the card issuer whether it blocked the charge.
Try a different payment method.
If the issue continues, select the ? in the Operator portal and start a chat with the Support team. Include the error message, charge date and amount, and the last four digits of the card. Never send a full card number or CVC.
If payouts are paused
An unpaid subscription invoice can also pause payouts. See Why are my payouts paused? for the recovery steps.