Each Moovs trip has a Passenger link that can be shared with the passenger. During an active trip, the link can show the driver's current status and live location.
Copy the Passenger link
Open the reservation in Moovs.
Select the trip you want the passenger to track.
Select Links. On a smaller screen, open More and select View Links.
In the Links window, select Passenger. Moovs copies the link to your clipboard.
Paste the link into the message you send to the passenger.
The Passenger link is not shown on a trip that was farmed in to your company.
What the passenger does
Open the Passenger link.
Review the trip and driver details.
In Driver Tracking, select View Map.
When live tracking appears
The operator should assign the driver before the trip. Live location begins after the driver starts the trip in the Moovs Driver App and continues while the trip is active. The driver must keep location access enabled on the phone.
If a passenger opens the link before the trip begins, the page can still show trip information, but a current driver location may not be available yet.
If the location is not updating
Confirm that the correct driver is assigned to the trip.
Ask the driver to open the Moovs Driver App and confirm that the trip has been started.
Confirm that location access is enabled for Moovs Driver and that the phone has a working data connection.
Confirm that the passenger received the Passenger link for the correct trip.
If tracking still does not update, select the ? in the Operator portal and start a chat with the Moovs Support team.