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My steps data isn't syncing correctly

Fixing steps synchronization issue

Updated over a week ago

Our app uses Apple Health integration to track your steps. To correct the discrepancy in your steps count, please make sure that Apple Health sync is enabled correctly. Here's how:

  1. Open the Apple Health app > go to the "Sharing" tab > tap "Apps" > tap "Calorie Counter" > switch all toggles on:

2. Tap "Summary" tab > tap "Steps" > scroll down to "Data Sources & Access" > make sure the toggle is also switched On:

3. Go back to "Summary" tab > tap your "User profile" in the upper-right corner > scroll down to "Devices" > make sure your Apple Watch is connected.

4. Once done, close the Calorie Counter app completely from the system tray and reopen it. Your data should sync shortly.

If the issue persists, please send me screenshots for the same day:

  • of your steps data from Apple Health

  • of your steps data from our app so we can investigate further.

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