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Why don't my steps add calories in the app?

How the Steps and Activity widgets work with Active Energy from Apple Health

The Steps widget in the app shows your step count from Steps in Apple Health. A step count doesn't include any calories. The calories you burn by moving are recorded in Apple Health separately, as Active Energy, by your Apple Watch or iPhone.


What you see in the app and in Apple Health

  • Steps widget in the app → Steps in Apple Health

  • Total calories from the Activity widget in the app → Active Energy in Apple Health. The Move ring in your Activity rings shows the same active calories.

  • Workouts from the Activity widget in the app → Workouts in Apple Health plus workouts added in the app

  • NEAT calories from the Activity widget in the app → Active Energy minus your workout calories, including your everyday walking

✍️ Note: If your Apple Watch has already recorded an activity, don't add it manually in the app. Otherwise, its calories will be counted twice.

✍️ Note: If your NEAT looks too high, too low or duplicated, see 👉 What are NEAT calories and how to fix discrepancies for how to check your Apple Health data sources.


Why calories from your steps don't show up

  1. You didn't wear your Apple Watch, or it didn't sync.

    With a paired Apple Watch, it's usually the Watch that records Active Energy. Your iPhone keeps counting steps but typically doesn't calculate active calories. On days without your Watch, NEAT may stay low. You can log a walk as a workout in the Activity widget.

  2. Your goal is set to Estimation mode.

    In this mode, your everyday activity is already included in your calorie goal, so Active Energy isn't added on top. To have your goal change with your activity, open your Profile settings in the top left of the main screen → Energy Expenditure → choose Activity Tracking. If you redo the goal quiz, choose Yes, include workout calories to keep Activity Tracking. If you choose No, keep them separate, your goal switches to Estimation.

  3. Apple Health permissions are off.

    In Apple Health, go to the Sharing tab → Apps → Calorie Counter and turn on both reading and writing permissions for Active Energy, Steps and Workouts. If your step count itself doesn't match Apple Health, see 👉 My steps data isn't syncing correctly.


Still not working?

Contact us in the app chat and send screenshots of Active Energy in Apple Health and of the Activity widget in the app for the same day. We'll be happy to take a closer look!

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