Orders Tab Troubleshooting Guide

If an order in AccelerList appears incorrect, is missing information, or is not updating as expected, use this guide to identify some of the most common causes.
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Check the order directly on the source marketplace. If Amazon or eBay also shows the order as Pending or Processing, the order may simply not have progressed yet.
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If the marketplace shows Shipped or Canceled while AccelerList still shows Pending, the latest status may not have synchronized.
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Compare the order number and status in AccelerList with the corresponding order on Amazon or eBay.
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Allow some time for recent marketplace changes to synchronize. If the discrepancy remains, document both statuses before contacting Support.
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For fulfilled orders, check whether the source marketplace or fulfillment provider has generated a tracking number.
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For Amazon MCF orders associated with eBay sales, also check whether the tracking information has reached AccelerList and whether it was successfully passed to eBay.
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If several eBay orders or listings suddenly stop updating, check your eBay connection and authorization under AccelerList's connection settings.
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An expired, revoked, or disconnected authorization can prevent AccelerList from communicating properly with eBay.
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Gather the following information: