The Orders tab in AccelerList allows you to monitor orders from your connected marketplaces in one place. Understanding the different order statuses can help you determine which orders have been completed and which may still require attention.
Pending
A Pending status indicates that the order has not yet been completed or AccelerList has not yet received an updated fulfillment status from the connected marketplace.
If an order remains Pending longer than expected, check the order directly on Amazon or eBay to confirm its current status.
Shipped
A Shipped status indicates that the order has been fulfilled and marked as shipped.
Depending on the fulfillment method, you may also see additional information indicating whether the order was fulfilled through FBA or by the Merchant.
Canceled
A Canceled status indicates that the order has been canceled and should no longer require fulfillment.
If an order was canceled directly through Amazon or eBay but still displays a different status in AccelerList, allow some time for the updated information to synchronize.
Needs Action
Orders requiring attention may appear under Needs Action. These can include orders that are still unshipped or pending and may require you to review their fulfillment status.
Why Is the Status Important?
Monitoring order statuses helps you:
Identify orders that still need to be fulfilled.
Confirm which orders have shipped.
Identify canceled orders.
Find orders that may require attention.
Spot potential synchronization issues between AccelerList and your connected marketplaces.
What If the Status Looks Incorrect?
If the status shown in AccelerList does not match Amazon or eBay, first verify the order directly on the source marketplace.
If the difference remains after allowing time for synchronization, contact AccelerList Support with the order number, marketplace status, AccelerList status, and a screenshot if possible.