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What to Do If You Didn't Receive a Verification Code
What to Do If You Didn't Receive a Verification Code
Danielle Constantine avatar
Written by Danielle Constantine
Updated over 2 months ago

If you're trying to log in but haven't received your MFA verification code, don't worry! Here are a couple of quick steps to help you troubleshoot the issue:

1. Check Your Junk or Spam Folder: Sometimes, verification emails get filtered into junk or spam folders. Be sure to double-check there first.

2. Ensure Your Email Address is Correct: Double-check the email address associated with your account. If there's a typo, the code may have been sent to the wrong place.

3. Wait a Few Minutes: Occasionally, there can be a slight delay in email delivery. Wait a few minutes and try requesting the code again.


4. Resend the Code: Try clicking 'Resend Code' to get a fresh one.


5. Check for Blocked Emails: If you're using a work email address, it's possible that the email could be blocked by your company’s email filters. You might want to ask your IT department to ensure emails from @getmyhsa.com are not blocked.


6. Still No Code?: If you've followed these steps and still haven't received the code, we’re here to help! You can reach out to us via live chat or send an email to support@getmyhsa.com and we’ll assist you as quickly as possible.

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