As a company owner or Plan Administrator, receiving a Corporate Bank Error notification email can be concerning, but don't worry, we are here to help! These errors indicate that myHSA attempted a transaction but could not complete it. Here’s what you need to know and do if you receive such a notification.
Understanding the Bank Error
The notification means that myHSA attempted a transaction, but it was unsuccessful, and returned to your bank.
As a result of this error, your company's employee accounts are temporarily locked until the transaction is completed successfully.
Steps to Resolve the Issue
Don’t worry: While this situation may be inconvenient, it’s an issue that can be easily resolved.
Contact Support: Reach out to our support team at support@getmyhsa.com. Our team is ready to assist you in identifying and resolving the issue.
Provide Necessary Information: When contacting support, provide any relevant details from the error notification email. This information will help our team quickly understand the nature of the error and find a solution.
Follow Instructions: Our support team will guide you through the steps needed to resolve the issue and unlock the employee accounts. This may involve correcting bank details, ensuring sufficient funds, or other necessary actions.
Retry the Transaction: Once the issue is resolved, myHSA will retry the transaction the following Monday (or Tuesday if the Monday is a bank holiday). You will be notified once the transaction is successfully completed, and then the employee accounts can be unlocked.
Why Acting Quickly is Important
Resolving bank errors promptly ensures that employee accounts are unlocked as soon as possible, minimizing any inconvenience for your team. Quick action also helps maintain the smooth operation of your HSA and ensures that employee claims and reimbursements are processed without significant delays.
We're Here to Help
Remember, our support team at myHSA is dedicated to helping you resolve any issues swiftly and efficiently. If you have any questions or need further assistance, don’t hesitate to reach out to us at support@getmyhsa.com.
By following these steps, you can quickly address any Corporate Bank Errors and ensure that your company's HSA operations continue smoothly. Thank you for your attention to this important matter!