Question: What should I do if I haven’t received my deposit, and what happens after correcting my bank information?
Answer: Deposits often don’t appear in the account holder’s bank account until the afternoon or evening of the estimated deposit date. This delay is due to the bank’s process of clearing the funds. It’s best to wait until the day after the deposit date before checking for issues or errors.
If the deposit does not arrive, myHSA includes an automatic retry mechanism to reprocess deposits in cases of temporary banking errors.
If you haven’t received your deposit and it’s been one day since the estimated deposit date, here’s what to do:
Step 1: Verify Your Banking Information
Start by checking the banking details saved in your myHSA account:
Log into your account.
Go to the Settings section.
Review your bank account information for accuracy, including the account number and transit number.
If you’re unsure about your details or need confirmation, send a copy of your void cheque or direct deposit form to support@getmyhsa.com for assistance. Our team can help verify the information to ensure everything is correct.
Step 2: Correct the Information
In situations where an error occurs and deposits are sent to an incorrect account, these will still be reimbursed once the correct banking details are verified and updated in myHSA.
If there’s an error in your banking details:
Update them in the Settings section of your account.
Notify our support team by sending your void cheque or direct deposit form.
This ensures the corrected information is processed properly.
Step 3: What Happens Next
Once your bank information is corrected:
Retrying the Deposit: We will retry your deposit following any necessary corrections. Deposits impacted by banking errors are generally reprocessed the following Monday after bank information corrections are made.
Timing of Deposit: You should see the funds in your account within 1–2 business days after the retry, provided no further issues arise. If another error occurs, we will email you to let you know and provide further instructions.
Preventing Future Issues
To avoid delays in future deposits:
Double-check your banking details whenever you update them.
Use a void cheque or direct deposit form to ensure accuracy.
Need Help?
If you have any questions or concerns, reach out to us at support@getmyhsa.com. Our team is here to help you resolve the issue and ensure your deposit arrives safely.