myHSA is known for it's amazing customer service, and has maintained that a call centre doesn't have to be a part of that.
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myHSA understands this and holds this standard extremely dear to us. We offer all of our customers timely support in live chat or over email on weekdays from 6am-5:30pm MST , but don't have a call centre. We use this digital model of customer service because it actually improves the level of service we can provide.
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The chat AI is available around the clock, and provides quick responses to frequently asked questions and guides users through basic processes. This instant accessibility streamlines common interactions, freeing up human representatives to focus on more complex or sensitive matters. We also have an email that you can reach us at: support@getmyhsa.com. This email is monitored daily, and our turnaround time is record fast (usually within the same day! For more complex issues it may be 1-3 business days)

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