Encountering a 403 Forbidden error can be frustrating, but it’s a common issue with a straightforward solution. Here’s what you should do if you see this error message while using our platform:
1. Refresh the Page
Start by simply refreshing the page. Sometimes, a temporary glitch can cause a 403 error, and a quick refresh can resolve it.
2. Check Your Internet Connection
Ensure your internet connection is stable. A weak or interrupted connection can sometimes lead to timeouts and errors.
3. Log Out and Log Back In
If the error persists, try logging out of your account and then logging back in. This can reset your session and potentially clear the error, especially if your account just timed out after being idle for some time.
4. Contact Support
If none of the above steps work, reach out to our support team at support@getmyhsa.com or open a live chat with us! Provide us with details about the error, including when it occurred and what action you were trying to perform. Our team will assist you in resolving the issue.
Thank you for your patience and understanding!